How Our Refined UX Strategy For Domino's Increased Their Conversion Rate By 23%

Buy Sizzling Fresh, Delicious Pizzas Online
ON THE GO
AN OVERVIEW
Revaluating Mobile Strategy

One of the most loved Indian Pizza Joint, Dominos, started facing issues with retaining customers and was seeing a rise in bounce rate, when they came to us. This is how we worked on their UX, bringing a steep rise in not just their conversion rate but also in the session time.

THE STORY BEHIND
Identifying Problem Statement

When we approached Appinventiv, what we had was an app and website whose conversion rate were dwindling for quite some time. We weren't able to identify the issue, but we needed quick help.

Arijit Bhattacharyya
Product Head - Digital

Pizza is the one food category that has become a national food for the Indian Gen X and Gen Y. And, there are very limited joints which have been able to keep the pizza lovers coming back, with Dominos being one of them.

Losing customers' attention at the back of a poorly designed UX is a matter of concern of all the brands that are present on mobile and when the brand under scrutiny is someone like Dominos that has already created a prominent standing, resolution of issues becomes a matter of urgency.

After a thorough analysis of the users' movements, when we worked on redesigning Dominos Website and App's UX, the brand saw a jump of 23% conversion rate. It hinted directly towards how important it is for the users to have a design that allows quick movements.

APP Features
What does the app do?

Through the Domino’s App, users can select their choice of pizza crust and order it from within the mobile app, while making the payment through the app itself. Users can even track the live status of their order from within the app itself.

To make it all possible, Domino's Pizza app comes with following features:

  • Browse
  • Customize Order
  • Order Online
  • In-App Payment
  • Track Delivery
Browsing Menus

Sort menu by categories Provide special offers
List all meal plans options

Customize Pizza

Provide choice of crusts
Provide selection of toppings
Able to put special request if any

Order Online

Locating nearest store available for home delivery
30 minutes arrival guarantee

Track Delivery

Track the Domino’s Delivery Person in Real-Time

MOVING AHEAD
User Flow & Journeys

We started with first talking to a number of Dominos customers and then entered the process from once you enter the app till the checkout to know exactly what was happening. What we found out was that the design was not attention grabbing enough and there were also little issues like fetching of location, that were turning off the users.

Once we found out what the issues were, the next step was to redesign the app and web, one element at a time so that the existing users didn't had to face any time lags.

MOVING AHEAD
Wireframes & Prototyping

Once we identified the issues that the users were facing and the app screens they were leaving the app from, the next stage was to look back at the Domino’s app wireframe.

While, we did not touch upon the user flow of Domino’s app as the flow is what the users are most acquainted with, we looked back at prototype on the designing front.

Visual Design
Mood boards & Style guides

The combination of images and texts that were set in the Mood board and Style Guide across all the app screen were kept in line with the easy to order and track brand image that Dominos aims to achieve.

Both - Style Guide and Mood Board of Dominos App was set to revolve around the ease and quick in and out experience of the end-users.

Styleguide played an important role to ensure designs were consistent and branding was maintained across all screens

Color Pallette

  • #1774b0RGB: 255, 1, 55
  • #1774b0RGB: 23, 116, 176
  • #65ab0cRGB: 101, 171, 12
  • #f3f3f3 RGB: 243, 243, 243

Typography

Proxima Nova Alt
  • Aa
  • Ba
  • Cc
  • 01
  • 02
  • 03
UI Design
User Interface

Since the app and website is about quick selection and easy checkout, we planned our UI design approach in the same way. Using the right combination of font and image sizes, we were able to remove all elements of distraction from the pages, making the flow quick and easy.

THE OUTCOME
23% Increase In Conversion Rate

The post redesign Domino’s app resulted into a stark increase into the app download rates and the conversion rates.
The users that were once leaving the app without making any order are now spending time within the app to not just make their orders but also track them in real time.

READ NEXT NexGTv: Wholesome Entertainment Goes Mobile With 30M+ Downloads

Now Is The Time To Craft Brilliance Together

So let`s get in touch and turn your app idea into a brilliant mobile app solution.

Go ahead & fill the form below

Wanna Talk? We would love to hear.
For Sales Inquiry +1-646-585-0501 For queries related to career, contact our HR at: 0120-4174793 or email us at: hr@appinventiv.com

You are almost there.

Just fill the form below so our sales team can connect with you at the earliest