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Toki is a daily service platform developed by the Unitel Group in Mongolia to provide a whole new digital lifestyle to consumers. Be it calling taxis, ordering food, booking tickets, or making utility service payments, Toki is a one-stop solution including all the daily needs of users in a single app.
Lifestyle
Design, Development, QA, and Maintenance
Founded over 15 years ago, Unitel is one of the largest Mongolia-based ICT service provider group companies, which is a leader in the field of mobile communications. With such a deep, enriched, and successful history in the telecommunications industry, Unitel now wanted to establish itself in the mobile app market.
While it launched a daily service mobile app, Toki, it still needed expert guidance on maintaining, updating, and upgrading the platform with innovative features that could help generate new revenue sources. That’s when Unitel partnered with Appinventiv to manage Toki app’s SDLC process end-to-end.
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By including QA test cases, peer review, and code review, our team improved the SDLC process and decreased the overall bug count in each testing cycle.
Our team introduced the Firebase app distribution for a single repository for all app deployments and a secure storage area for all QA releases.
Our team improved the branching architecture to reduce conflicts caused by code merges.
The Appinventiv team kicked off the project by first understanding the client's complete vision for the project. Thereafter, highly skilled and efficient resources were allocated as per the client’s requirements for the project. All the resources were selected after a brief interview to ensure they are a right fit to fulfill all client requirements.
For developing a lifestyle app like Toki, the number of resources were also increased and decreased during the development and maintenance cycle as per the changing requirements of the project.
The allocated team was always motivated to meet all delivery deadlines in time while accommodating any last minute changes and simultaneously also ensuring glitch-free and high quality feature development. Many new features and functionalities were developed during the cycle such as, calling and texting of international users via a virtual number into a message box, calling taxis, and checking balance and topping-up of the metro/bus cards.
To achieve the best possible results for the Toki app, the team also provided night support during deployment and assisted the client with various technological updates for the application.
Appinventiv’s continuous development and maintenance efforts led to the creation of an all-in-one digital services ‘Super’ app that provides a seamless payment experience to both end users and merchants.
On the other hand, due to Appinventiv’s complete management of the Toki software development process, the client is now able to focus more on improving their core business processes without worrying about the technical challenges. Plus, the client has witnessed massive improvements in the total active user and download count for the Toki mobile application.
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