Founded in 1993, Arts & Leisure is a luxury travel boutique that crafts one-of-a-kind experiences around food, wine, art, people, and culture. With deep-rooted global connections and a curation-first mindset, the brand specializes in tailoring immersive journeys based on individual interests. Operated in collaboration with branding partner Channel 13, Arts & Leisure needed a digital foundation that matched its reputation for bespoke excellence.
Mobile App Development, Web Admin Panel, Workflow Automation
For a high-touch brand like Arts & Leisure, every itinerary, destination detail, and handpicked experience is part of the brand promise. Yet behind the scenes, their digital infrastructure lacked the sophistication to deliver this promise at scale. With no mobile apps, travelers had no access to real-time trip updates. Trip creation, traveler assignments, and itinerary distribution were entirely manual—dependent on emails, spreadsheets, and disconnected communication across teams.
The absence of platform-led automation was slowing the business down. Admins struggled with content consistency, travel agents faced friction assigning travelers, and customers lacked a premium digital touchpoint aligned with the brand’s high-end service.
What Arts & Leisure needed wasn’t just a front-facing app. They needed a headless system that empowered internal teams, connected the ecosystem, and extended their luxury travel experience onto mobile—seamlessly, intuitively, and instantly. That’s when they partnered with Appinventiv to architect a modern, role-based platform tailored to their workflow.
Arts & Leisure’s transition to a digital-first experience required addressing several structural inefficiencies that were limiting both operational control and customer engagement.
Our collaboration with Arts & Leisure aimed to do more than replace their outdated system. The goal was to build a digitally connected, multi-role platform that could streamline trip planning, enable real-time itinerary access, and reflect the brand’s premium service standards. With no prior apps and a legacy manual process, the transformation required a clean-slate approach that combined user experience design with backend agility.
We began with a discovery phase focused on mapping admin, agent, and traveler journeys. This helped us align platform roles, system logic, and personalization layers across devices. Each experience from trip creation to traveler assignment was reimagined and hardcoded into a unified backend with role-based interfaces and real-time content delivery.
Frontend Web (Admin)
Mobile Apps (iOS and Android)
APIs & Middleware
Database
Caching
Cloud Hosting
DevOps
DevOps
DevOps
This wasn’t just about digitizing trip details but about delivering a platform that mirrored the
personalization and precision
of Arts & Leisure’s travel experiences, now powered by scalable,
intelligent technology.
This was not a cosmetic upgrade. It was a complete realignment of how Arts & Leisure delivers curated travel experiences in a digital-first world. What once depended on fragmented systems and manual workflows has evolved into a real-time, fully synchronized platform that connects admins, travel agents, and travelers within a unified ecosystem.
The transformation allowed the brand to move away from reactive coordination toward proactive experience management. Trips are now created, assigned, and updated through an automated backend, while travelers enjoy timely access to every itinerary detail through sleek, mobile-native apps.
The biggest shift? Travel coordination no longer happens in silos. It happens instantly, intelligently, and in sync with the brand’s legacy of high-touch personalization.
| Capability | Trip Creation | Traveler Assignment | Traveler Access to Itineraries | Content Management | Cross-Persona Coordination | Platform Scalability |
|---|---|---|---|---|---|---|
| Before | Handled via offline tools and manual input | Agent-dependent, spreadsheet-based workflows | Shared via emails or calls | Static and manually edited across touchpoints | Disconnected between admins, agents, and travelers | Not extensible beyond current processes |
| After | Centralized through web-based admin panel | Role-based automation through platform interface | Accessible anytime via mobile apps | Headless backend with real-time updates | Synchronized, flow-based architecture | Built with modular, microservice-friendly backend |
| Business Impact | Reduced coordination time and human error | Faster onboarding and better agent efficiency | Improved customer experience and brand perception | Flexible, scalable content control | Reduced silos and improved operational agility | Ready for future features, scaling, and integrations |
Arts & Leisure now operates not just as a luxury travel curator but as a digitally enabled concierge for modern exploration.
