A Comprehensive Guide to Custom CRM Software Development

Saurabh Singh May 20, 2024
CRM app development

Creating your own CRM is a crucial business decision. Why? Because custom CRM software development is the key to unlocking data to drive decision-making, increase sales, provide insights, and have better customer interactions.

With a focus on building strong connections with customers, businesses can see significant growth by investing in custom CRM software solutions, which is evident in its exponential market growth. The global CRM market is expected to grow at 1.7% CAGR and is forecasted to reach a valuation of $49.6 billion by 2025.

Global CRM Software Market Revenue 2015 - 2025

Developing a custom CRM system can be a game-changer for your business. By tailoring the system to your specific needs, you can streamline your business’s processes and increase efficiency. While building a custom CRM system requires careful planning and thoughtful design, the benefits are well worth the effort.

But before you jump to designing and building your CRM from scratch, there are a few things you need to keep in mind, like what features you need and what kind of design you want. Most importantly, you also need to discuss the custom CRM software development cost with a tech partner like Appinventiv, whose experts will offer you a complete estimate. However, on average, the cost to build custom CRM software ranges between $30,000 to $300,000.

If you are not sure where to start, then you have landed at the right place. In this blog, we will discuss a few key statistics on the global CRM market, a step-by-step guide on how to build a custom CRM system, its cost, and how to choose a custom CRM software development company.

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Custom CRM System Vs Market-Ready Solution: Which One is Worth the Investment?

When it comes to building a CRM system, there are two approaches – you can either use a market-ready CRM system or can build CRM from scratch.

Custom CRM application development is highly recommended for businesses looking to optimize their operations. By designing an application specifically for your business, you can ensure that it meets all of your unique needs. This allows you to finalize the set of features required as per your business needs, resulting in a more efficient and effective system.

We will summarize so you get a clear idea of the differences.

Custom CRM SystemMarket-Ready CRM System
Allows you to finalize the set of features required as per your business needsAlready has a standardized set of features with a limited scope of adding new ones as per your requirements
Designed specifically for your businessMore generic and can be used by many businesses
More expensive to build as it requires more customization, features, time, and manpowerCost-effective because of a standardized set of features
Need to train a customer support team to resolve the issuesCan use the available support if any issue arises
Free trial not availableFree trial available and then you can switch to upgrade

While we have looked at the major differences between a market-ready and custom-made CRM system, let us now look at some of the key benefits of creating your own custom CRM system from scratch.

Types of CRM Systems: Which One is Right for You?

By now, it must be clear why going for custom CRM software development services can be beneficial for your business. So now, let us have a look at the three main types of CRM systems- Operational, Analytical, and Collaborative CRM. 

Operational CRM System

Operational CRM systems are very beneficial to businesses. They help manage and integrate business processes, give employees the ability to access customer data from any location, and provide real-time visibility into various areas of the business. Additionally, these systems can improve customer service by automating tasks such as appointment scheduling and follow-ups.

Analytical CRM System

Analytical CRM systems help businesses make better decisions by providing insights into customer behavior. Additionally, analytical CRM systems can identify trends and patterns, which can be used to improve marketing strategies. Also, they can help businesses track the performance of individual salespeople and identify areas of improvement.

Collaborative CRM System

A collaborative CRM system is a CRM system that allows businesses to share customer data across multiple departments. This type of system is beneficial because it allows businesses to provide a more holistic view of the customer. Moreover, collaborative CRM systems improve communication between departments and allow businesses to make better decisions. They are packed with various features such as discussions, chat boards, file sharing, and streaming activities.

By choosing the right type of CRM system for your business, you can streamline your operations and improve customer satisfaction. 

You may like reading: Key benefits, features, and approaches of Salesforce integration solutions, a leading CRM system.

Custom CRM software offers a range of features that can help businesses streamline their operations and improve customer relationships. With customized dashboards, reporting tools, and automation capabilities, businesses can gain valuable insights into their customer data and make informed decisions. Let’s have a look at the features of custom CRM software.

Also Read- Salesforce Sharepoint Integration – Benefits, Process and Challenges

Features to Look for in Custom CRM Software Development

Creating a CRM system is an excellent way to take your business to the next level. By tailoring the software to your specific needs, you can streamline your workflow and get the most out of the system.

Here are some of the top features you’ll want to consider when opting for CRM app development.

Top Custom CRM Software Development Features

Email Integration

Email integration is a key feature to consider in CRM app development. It allows you to connect your CRM software to your email account, making it easy to manage your customer relationships. With email integration, you can easily track customer interactions, generate custom reports, and more.

In addition, email integration makes it easy to share customer information with other members of your team. When considering email integration as a feature for your custom CRM system, be sure to consider the needs of your business and the level of integration that you require.

Leads Management

A custom CRM system can offer many benefits for businesses, including the ability to manage leads more effectively. With a custom CRM system in place, businesses can track every interaction they have with a lead and make sure that no opportunities are missed. 

Also, businesses can use their custom CRM system to automate some of the tasks associated with lead management, such as sending follow-up emails or scheduling appointments. By taking advantage of these features, businesses can increase their chances of converting leads into customers.

Task Management

​​Alerts and notifications are important features of any task management system. Push notifications alert users of impending deadlines or overdue tasks, upcoming meetings, or events. In a custom CRM system, alerts and notifications can be customized to suit the needs of the user. As a result, task management is an essential feature of any custom CRM system.

Reporting and Analytics

With reporting and analytics, businesses can track their sales data, customer interactions, and more. This data can be used to improve sales strategies, target new customers, and more. Additionally, reporting and analytics can help businesses to identify trends and patterns

For example, if a business sees that its sales are increasing during a certain time period, it can use this information to adjust its marketing strategy accordingly. By leveraging analytics, businesses can see an enormous amount of growth and success.

Customer Support

By incorporating the customer support feature into your CRM, you can automatically send alerts to specific team members or groups based on customer interactions, feedback, or product usage. This way, you can be sure that any potential problems are quickly dealt with and that your customers always receive the best possible service. 

Not only will this improve customer satisfaction levels, but it will also help to build loyalty and trust in your brand. Ultimately, a custom CRM system that includes customer support alerts and notifications is an essential tool for building a successful business.

Given above are some of the key features that you can get included in your CRM system. However, apart from these, there are several other advanced features that you can consider including as per your business needs, for instance, file sharing, pipeline view, social media integration, invoicing, third-party integration, chatbots, report generation, and more. 

[Also Read: Healthcare CRM Software Development – Benefits, Process, Features, Costs]

Things to consider for Custom CRM App Development

In order to create CRM software, you need to consider all the factors involved and plan accordingly. First, you need to ensure that you have a clear understanding of your business needs and what you want the CRM to do for you.

You also need to decide on the CRM features list. Will it be used mainly for customer management, or will it be needed for sales and marketing purposes? What sort of reporting and analytics do you need? Which technology will be used, and what are all the budget constraints involved? Let’s delve deeper to know more about it.

User Interface

There are many factors to consider when designing your own CRM, but one of the most important features is the user interface. A well-designed user interface will make it easy and intuitive for your users to interact with your system.

It should be easy to navigate the features, the design should be intuitive and consistent across all platforms.

Integration with Internal Business Software

Another main attribute while creating your own CRM is the type of software you want to integrate with. By doing so, you’ll be able to effectively manage your customer data and streamline your operations. If you’re looking for a more comprehensive solution, consider opting for CRM software that offers a wide range of integrations. A few common types of integrations include communication tools like Zoom, and Microsoft Teams, marketing automation tools like HubSpot, and Marketo, customer support systems like Zendesk, and Freshdesk, among others.

Also Read: Manufacturing CRM – Exploring the Business Impact and Best Implementation Practices

Cloud-Based CRM

There’s a reason why so many businesses today are turning to the cloud for their CRM needs. Not only is it more affordable than ever to use this technology, but it’s also more reliable and versatile than ever before.

With a cloud-based CRM, you can store your data in one central location, access it from any device or computer, and share it with your team members easily. Plus, you can add new features and functionality to your CRM with minimal effort, making it an ideal choice for businesses of all sizes.

Post-Project Maintenance

Once the custom CRM is built and delivered to the customer, there is still a lot of work to be done in order to ensure that the CRM meets customer needs and is functioning as expected. Here are a few key things that a reputed CRM software development company like Appinventiv follows when building your CRM:

  • Establish clear customer acquisition procedures and strategies
  • Design customer profiles accurately
  • Create automated workflows and processes
  • Set up alerts and notifications to ensure timely updates and responses from your customers

Choosing the Right Custom CRM Software Development Company

Hiring the right custom CRM software development company is essential to creating your own CRM software. Not only do they have the expertise to build a system tailored to your business needs, but they can also save you time and money in the long run. 

The team should be dedicated to providing top-notch service and ensuring your satisfaction with the final product. Additionally, an app development company can help you streamline your data processing to ensure all data is properly organized, accessible, and perfect for your business, which meets all your needs.

Let’s move on to discuss the steps involved in building custom CRM software.

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6 Key Phases of Custom CRM Software Development Process

With the right tools and guidance, building CRM software can be a breeze. By following these simple steps, you can create a CRM that fits your specific needs and meets your specific business requirements.

7 Key Phases of Custom CRM Software Development Process

Setting up Clear Business Goals

If you want to build a custom CRM system, it’s important to first understand your business goals. Are you looking to increase sales? Reduce customer churn? Improve customer service? Build a better customer database? Or improve marketing insights? 

Once you know your business goals, it’s easier to select the right CRM system for your needs. By setting up clear business goals, you can identify the areas in which your business needs improvement and work towards achieving them by implementing specific CRM software features that will help you achieve your desired results.

Security and Legal Requirements

When building a CRM, it’s important to take into account the security and legal requirements of your business. A well-crafted CRM software will adhere to stringent regulations and protect your data from unauthorized access or use. It will also provide a secure means of communication between your employees and ensure that all transactions are properly documented and tracked. 

By following these guidelines, you can build CRM software that meets the specific needs of your business without sacrificing any of the functionality or features that make it so popular.

Choosing CRM Development Experts

CRM software development can get you on your toes, so you have a couple of choices to make: you can either choose to contract out the CRM development process, or you can choose to do it in-house. An internal team is definitely an option if you have the resources and manpower to handle the project yourself, however, hiring a development company will allow you to focus on other aspects of your business that are more important to you. 

Whichever route you decide to go down, make sure to consult with a reputable enterprise software development services provider who can help you create the perfect system for your business.

Custom CRM App Development Process

If the above-listed tasks are completed, the team will share the design, prototype, and workflow diagrams for your CRM software. Now at this stage, the framework is already chosen by the team that will help bring CRM design to life. 

The team is now responsible for taking the development forward by building software architecture, project roadmaps, wireframes, coding, managing deadlines, and gradually completing each milestone. After development, the testing phase will start, which will be conducted by QA. Mind that most CRM systems have several apps designed for different types of workers. They are connected to a single database and have functional linking.

Launch Phase

After achieving all the development requirements, now is the launch phase, where the software will be launched for the users in a beta phase and customer feedback will be the main goal. In order to fix issues and enhance the software functionality for users, the launch phase is most important.

Support Services

It’s an undeniable fact that after the development phase, post-maintenance services play a major role in the smooth running of the CRM system. Experts need to offer post-project support by improving CRM functionality based on customers’ feedback.

How to Choose a Custom CRM Development Company?

Custom CRM software can offer many benefits for businesses, from improved customer service to increased sales and higher customer retention rates. However, not all custom CRM development companies offer the same level of commitment. So, while choosing a company, it is important to consider several factors according to your business needs.

When it comes to custom CRM app development, it is important to pick a company that has the experience and expertise to deliver a high-quality product. Here are some tips for choosing a CRM development company:

  • Look for companies with a proven track record of delivering successful CRM projects.
  • Make sure the company has experience in your specific industry or sector.
  • Ask for portfolios and case studies.
  • Check out the company’s website and read its blog to get a sense of its approach to CRM development.
  • Schedule a call for a clear discussion.

Cost to Build Custom CRM Software

If you’re looking for a comprehensive and customized CRM solution that integrates with all your other systems, you’ll likely need to invest in IT consulting services.

On the other hand, if you just need certain features added to your current system or if you want a more customized solution, then you can likely get just what you need without shelling out too much money. 

The approximate custom CRM development cost project can only be calculated depending few contributing factors that, include technology used, team size, software integrations, and a lot more. However, the rough estimation can be from $30,000 to $300,000.

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How Can Appinventiv Help You Develop Efficient and Secure CRM Software?

Our team at Appinventiv has proven experience in developing software that can transform your business processes. We’ve created many software applications that allow users to ease their entire processes from scratch till the end.

Our engineers create several layers of security protection using various technologies and also offer regular security checks, testing, and maintenance services. 

If you are still struggling to initiate your custom CRM software development journey, then without any further ado, connect with our CRM experts, who will handle the full-cycle development for you. Our team of experts will offer top-notch custom CRM development services as per the latest trends and assist you through the entire process of your CRM journey. 

Get in touch with our experts.


Q. How much does it cost to build CRM software?

A. The cost to build custom CRM software range from $30,000- $300,000. The CRM software development cost will vary depending on the desired features, customization needs, platform compatibility, system integration, and internal or external development methods. Connect with a reputed custom CRM software development company for a more precise quotation based on your unique requirements.

Q. How long does it take to build a CRM?

A. Depending on its complexity and degree of customization, CRM application development might take some time to develop. A completely working CRM may take, on average, 6 to 12 months to complete. However, less complex CRMs with fundamental capabilities can be created in just three to six months. It is crucial to keep in mind that these estimations may change depending on the size, experience, and accessibility of the development team.

Q. How to build CRM software from scratch?

A. The following actions are necessary when creating a CRM program from scratch:

  • Define Requirements: Identify your unique business needs and objectives to help you define your requirements. Then, decide what CRM features and functionalities are most important.
  • Design and development: Lay up a thorough design strategy that takes into account the processes, user interface, and database structure. Using the programming language and framework of your choice, create the CRM.
  • Testing and deployment: Carefully check that the CRM program works as intended and complies with the specifications. Deploy the CRM to the hosting environment of your choice after testing is finished.
  • Maintenance and Updates: Updating and maintaining the CRM program continuously, fixing any faults or problems that appear. Update the software frequently to include new features and improvements in response to user input and changing business requirements.
Saurabh Singh
CEO & Director
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