A real estate chatbots allows the prospective clients to browse through the property listings. They will be answering questions based on preferences for relevant recommendations on properties. It is often adopted as a tool for the serious minded clients who are searching for properties as the users will find it as better option than browsing the websites. Once the property of interest is detected then the potential client is asked to either contact the property company or will be contacted by them.
These bots are based on Artificial Intelligence that are used in contacting potential clients through the various messaging apps. The intention is to convert these potential clients through conversation and convert them to existing clients.
There are many industries that has already started using the chatbots as customer service tools. These bots do more than just answering the queries of the clients, it is also useful in gathering information about the users in the form of their searches and answers to their queries.
The primary purpose of the bots is simulation of human language as a response to spoken or written words. The bots are essentially user interfaces which are plugged into data sources through the APIs, for serving the purpose of delivering service or information.
As per Chatbots magazine, 20% of the time the renters devote towards searching ideal apartments. The renters, most of the time are needed to conduct multiple searches. The renters usually face certain problems like insecure neighbourhood or when they have to move to their apartment really quick. There are high chances that the renters come across to slow agents who might take ages to find out a suitable apartment as per their budget and other preferences. All these is more applicable when the clients relocate to a new city. The landlords often have the tendencies to overcharge as well as deposit charges, when they are contacted directly.
There are many problems faced by the real estate agents such as how serious the client is about the property or unfavorable local market prices.
[Also read: what is the cost of developing a real estate app like Zillow or Trulia.]
Solution that is Provided through the Chatbots
The chatbot technology is working wonders for the real estate industry. It comes in handy for those agents who wants to access both traditional and online search platforms for homes.
The bots will simply help the clients to inform the users with the various investment options, searches on various properties, open houses, housing prices and many other tasks.
The chatbots act as great stress reducers for the clients in search of a home and willing to make a quick decision. There are often occasions when the client submits emails or contact numbers and has to wait for days, so as to get a response from the real estate agent. The clients no longer need to submit forms, making numerous calls or even sending follow-up emails. They will be more than obliged to do all of these activities on your behalf. When the client is in hurry, this may generate a situation when the client takes the first offer that they get from the same agent. The client will have all the questions answered by using the chatbot technology.
The most difficult part in the interaction between the agent and the client is to arrange for the home tours. With the chatbot technology in place, the agent meets the clients during the home tour only and aids the clients in making the final decision, by meeting the landlord or the owner. Once the final schedule of the meeting between the agent and the client actually happens then only the final property is shown and all the relevant forms are filled up. So, both the realtors and the clients save considerable time, using that fruitfully for hunting the properties.
They are helpful in eliminating the unqualified users from accessing the buyers and also restrict the searches based on the client preferences such as type of neighbourhood. All the information that is gathered by the bots will be used by them for all future recommendations.
Chatbots are extremely beneficial for searches on real estates as they act as great time saver.
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